FAQ
TEGMEN™ FAQ
Everything women 45+ ask before — and after — slipping on TEGMEN™.
Can't find what you need below? Email us at support@tegmencare.com. We reply within one business day, every day.
Sizing & Fit
Will TEGMEN™ fit my knee?
TEGMEN™ comes in four sizes — Small, Medium, Large, and X-Large — sized by the measurement around the largest part of your knee. Most women 45 to 65 fit Medium or Large. You'll find the full size chart on the product page. If you're between sizes, size up for the most relaxed all-day fit.
How do I measure my knee for the right size?
Stand with your leg slightly bent and wrap a soft tape measure around the fullest part of your kneecap — not too tight, not loose. Compare that number to the size chart on the product page. No tape measure on hand? A length of string against a ruler works just as well.
What if I'm between two sizes?
Size up. A slightly more relaxed fit feels better for hours of wear — that's the comfortable hug, not the squeeze, your knee deserves. If the larger size feels too generous once it arrives, our 45-day money-back guarantee has you covered.
Materials & Care
What is TEGMEN™ made of?
A soft bamboo-blend knit — bamboo viscose, nylon, and a touch of spandex. Naturally breathable, gentle against skin, and free of latex, neoprene, and harsh seams.
How do I wash and care for my TEGMEN™?
Hand wash cold, or machine wash gentle in a mesh laundry bag. Lay flat to dry — no tumble dryer, no bleach, no fabric softener. Cared for this way, the bamboo blend keeps its shape and softness wash after wash.
Is bamboo fabric gentle on sensitive skin?
Bamboo viscose is naturally soft and tends to feel cooler against skin than synthetic compression fabrics, which is why many women with sensitive skin choose TEGMEN™. If neoprene or rubber-blend braces have bothered you in the past, you'll likely find TEGMEN™ much gentler. As with any new garment, do a short wear test for the first hour to make sure it suits you.
Wearing TEGMEN™
Can I wear TEGMEN™ all day?
Yes — TEGMEN™ is designed for all-day wear. It's lightweight, breathable, and stays in place without slipping. Many women keep it on from morning walks through evening errands. We recommend taking it off at night so your skin can breathe.
Can I wear TEGMEN™ while gardening, walking, or doing light yoga?
Absolutely. TEGMEN™ was made for the way real women move — gardening, walking, climbing stairs, traveling, light yoga, lifting grandkids. The slim, low-profile design slides easily under jeans, leggings, and work pants, so it stays out of your way while gently supporting your knee.
Shipping & Delivery
How much does shipping cost?
Standard shipping is $1.99 to addresses in the United States, United Kingdom, Australia, Canada, and New Zealand. Orders over $50 ship free.
How long will my order take to arrive?
Most orders arrive in 7 to 12 business days from the time we receive payment. As soon as your order is on the way, we'll email you a tracking link so you can follow it door to door.
Where do you ship to?
We currently ship to the United States, United Kingdom, Australia, Canada, and New Zealand. We'll be opening more regions as TEGMEN™ grows — join the TEGMEN™ circle at the bottom of any page to be the first to know.
Returns & Guarantee
What if TEGMEN™ doesn't work for me?
We offer a 45-day money-back guarantee. Wear it, wash it, walk in it — if it's not for you, just email us for a full refund. No questions, no restocking fees. We're here at support@tegmencare.com.
How do I start a return or exchange?
Email support@tegmencare.com with your order number and a quick note about what's not working — wrong size, wrong color, or just not the right fit. We'll reply within one business day with the next step. Refunds are issued to your original payment method, usually within 5 to 7 business days of approval.
About TEGMEN™
What does "TEGMEN" mean — and who's behind the brand?
TEGMEN comes from the Latin word for "protective layer" — the gentle layer that helps every knee keep moving. TEGMEN™ is a small, women-first wellness brand based in the United States, designed for women 45+ who refuse to slow down. Questions, sizing help, or just want to say hi? Email us anytime at support@tegmencare.com.